Public services are always looking for ways to become more efficient. The recession makes this more important than ever, as budgets are tightened while demand remains the same. In many cases, the public sector will be asked to do more, but for less money.
Efficiency can be improved in a number of ways: targeting resources more effectively including reducing welfare fraud, making payments and collecting money owed.
Using data, insight and technology platforms, Experian helps government and public bodies do this by understanding the demand for public services and handling data better. Our approach means the quality and availability of public services can be maintained as services become more efficient.
Experian can help achieve this by:
- Understanding customer needs and optimising resource allocation
- Improving the management of customer data to minimise fraud and improve engagement
- Targeting communication and managing response to improve service adoption
- Optimising collections and payments to reduce debt and increase revenue
- Support risk decisions in procurement to reduce operating costs
Target resources
Use your understanding of customers and their service needs to optimise delivery
Learn more >>Improve contact data management
Improve the quality and accuracy of your customer data to reduce costs and increase productivity
Learn more >>Manage customer change
Proactively monitor change in the circumstances of consumers and businesses to minimise fraud and maximise entitlement
Learn more >>Optimise your campaigns
Improve the efficiency of your marketing communication by deploying integrated database marketing, campaign and response management
Learn more >>Model behaviour and financial risk
Reduce risk and maximise recoveries by establishing an accurate picture of a citizens’ or businesses’ propensity to pay
Learn more >>Protect revenue and collections
Understand the behaviour, risk and circumstances of customers to manage debt collection, improve interaction, and increase revenue
Learn more >>Minimise error and fraud
Minimise error, reduce fraud and streamline your payment processes using instant customer verification and authentication
Learn more >>Improve procurement
Make better risk decisions and improve procurement processing using online access to business and consumer information
Learn more >>Automate payment processing
Control your costs, reduce risk and improve customer service through automated payment processing
Learn more >>