Scottish Public Sector Conference 2009
04-Nov-2009
COSLA Conference Centre, Edinburgh
Click here to view the conference agenda.
Efficiency through insight: using data to improve service delivery
The Scottish Public Sector Conference is FREE so please REGISTER NOW to secure your place.
It is well documented that the current economic and budgetary environment is putting great pressure on the delivery of public services in Scotland. At the same time front-line services need to be maintained and expectations of customer service continue to increase. Balancing the many competing demands is an ongoing concern for public sector practitioners.
The role that citizen and service data can play in meeting these challenges is often overlooked. The intelligent and integrated use of citizen data to derive insight and action should be a core part of the planning and delivery of public services. This will deliver efficiencies in delivery, communication, and revenue budgets while at the same time enhancing the citizen experience and satisfaction.
Experian is an established provider of these services to central and local government, health authorities, police forces and fire & rescue services. Our insight supports a range of their objectives from improving the allocation of scarce health services, changing behaviours around recycling, prioritising home fire safety visits and community policing to reducing tax and benefit fraud.
The key objectives of this Conference are to:
- Demonstrate the latest data, tools and techniques being applied across the public sector to drive efficiencies and transformation in service delivery
- Illustrate through practical case study examples how these tools have helped to save money and improve service delivery
- Share ideas and network with people from across the Scottish public sector
The Conference will focus on helping participants to:
- Get more value out of the data they have by minimising waste associated with poor quality data
- Understand where citizen targeting can deliver more for less and reduce wastage
- Demonstrate how revenue can be optimised by reducing fraud, improving collections and paying benefits only to those who are entitled to them
- Highlight how using effective messages can change people’s behaviour - from recycling to healthy eating
There will be a number of high profile keynote speakers from the public sector as well as Experian practitioners, delivering informative and high-paced presentations, all designed to provide you with practical tools to effect change in these challenging times.
The Scottish Public Sector Conference is FREE so please REGISTER NOW to secure your place.